We get this question a lot, and it is understandably confusing because the term “restoration” is misused by so many rebuilders. “Restoration” is defined as the act of returning something to it’s former condition. In order for a piano to be fully restored, it must be restored with the parts, equipment and techniques that were used to originally build it. In most cases, this not possible because the factory, parts, and techniques no longer exist. In these cases, the best that we can do is to rebuild the instrument. But with a Steinway piano, full restoration and piano rebuilding in Madison, Wisconsin is possible because the factory is still producing pianos in much the same way as they have for the past century.
As a Steinway & Sons authorized dealer, we have the option of sending any Steinway piano to the factory for a full restoration using all Steinway parts. In cases where major belly work needs to be done, it is the only way to ensure the true value and performance of the piano.